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A We take full responsibility for product quality. Please report any issues within 7 days of receipt, with photos/video as evidence. We will promptly arrange replacements, repairs, or credit compensation as appropriate.
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A We offer a 1-year limited warranty against manufacturing and material defects. The warranty does not cover normal wear and tear (tips, ferrules, finishes), misuse, or modifications. A detailed warranty document is provided with each shipment.
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A Yes, we provide a commercial invoice, packing list, bill of lading/airway bill, and a manufacturer’s certificate of compliance. We can also assist with CE marking and other required certifications for your market.
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A We primarily work on FOB, CIF, or EXW terms. We ship via sea, air, or express courier (DHL, FedEx) based on your needs. All cues are securely packaged in export-grade cartons to prevent transit damage.
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A Yes, sample orders are encouraged. We offer sample cues at a discounted rate with production lead time. Shipping costs are borne by the client, but are deductible from your first bulk order.
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A We offer a wide range customization options: weight (17-21 oz), length, tip diameter, material (wood/carbon fiber), inlay complexity, wrap type (Irish linen, leather, etc.), engravings, and custom packaging. Share your design, and we’ll provide a feasibility assessment and quote.
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A Our standard MOQ for wholesale orders is 50 pieces per model. We are flexible and can discuss lower MOQs for trial orders or mixed-SKU containers.
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A Our multi-step finishing process includes sealed staining, a high-adhesion primer, and multiple layers of scratch-resistant polyurethane top coat. The result is a silk-smooth surface that withstands frequent use and maintains its appearance.
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A XF Cues are crafted for low deflection. Through material selection (including carbon fiber options),precise taper design, and balanced construction, we minimize cue ball deflection for enhanced accuracy.
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A All the woods are seasoned and aged to our desired specifications to ensure absolute straightness and stability. Every cue is inspected throughout production and undergoes final verification before leaving our factory. We ensure structural integrity and consistent performance at multiple checkpoints.
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A Yes, we specialize in both OEM and ODM. You can customize cues with your brand logo, unique inlays, materials, weights, and designs. We provide end-to-end support from design to final production.
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A Our 40,000-square-meter smart factory enables efficient, mass production. Standard order lead time is 30-45 days, depending on order volume and specifications. We also offer expedited services for urgent requirements.
